Term and Conditions

At Modern Office Shop, we value transparency and customer satisfaction. These terms are designed to protect both you and us, ensuring a positive shopping experience for our community of design professionals and home office enthusiasts.

As a user of our website and customer of our store, you agree to:

• Provide accurate, current, and complete information during account registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations regarding your use of our website and products
• Use our products only for their intended purposes
• Provide a secure environment for delivery of your orders

Modern Office Shop specializes in premium office and home furniture, including:

• Accent Chairs
• Bookcases
• Chaises
• Home Office furniture
• Home Office Furniture Sets
• Office Chairs
• Recliners

We strive to accurately represent our products through descriptions and images on our website. However, please note:

• Actual colors may vary slightly due to monitor settings
• Product dimensions are approximate
• Some assembly may be required for certain products
• Accessories shown in product photos may not be included unless specified

Order Process

When you place an order:

• You will receive an order confirmation email acknowledging we’ve received your order
• Your order represents an offer to purchase which we accept when we process your payment and dispatch your items
• We reserve the right to cancel any order before dispatch for reasons including but not limited to: pricing errors, product unavailability, or suspected fraudulent activity

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Pricing and Taxes

All prices are shown in US dollars. Depending on your location, you may be responsible for:

• Import duties
• Taxes
• Customs fees

These charges are not included in our product prices or shipping fees and are your responsibility.

Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

We offer two shipping options:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. A flat shipping fee of $12.95 applies.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after dispatch.

Shipping Limitations

We ship globally, excluding some parts of Asia and remote locations. If we cannot ship to your address, we will notify you during checkout or shortly after order placement.

Delivery

You will receive a tracking number via email once your order ships. It is your responsibility to:

• Provide a complete and accurate delivery address
• Be available to accept delivery or make appropriate arrangements
• Inspect products upon delivery and note any visible damage on the carrier’s delivery record

We stand behind our products with a comprehensive returns policy. For complete details, please see our Shipping & Returns Policy. Key points include:

Eligibility

To be eligible for return or exchange:

• Item must be returned within 15 days of the delivery date
• Product must be in original, unused condition with all tags attached
• Must include all original packaging in undamaged condition
• Valid proof of purchase (order number) is required

Non-Returnable Items

The following cannot be returned or exchanged unless defective or damaged:

• Assembled Office Chairs (due to hygiene reasons)
• Assembled Recliners (due to hygiene reasons)
• Custom or made-to-order furniture pieces
• Clearance or final sale items (marked as such)

Refund Process

Upon approval of your return:

• Refunds are processed within 5-7 business days after we receive and inspect the returned item
• The refund will be credited to your original payment method
• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility, unless the item arrived damaged or defective

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us at [email protected] within 48 hours of delivery
• Include clear photographs of the damage/defect and the packaging
• We will promptly arrange for a replacement or repair at no additional cost to you

All content on this website, including but not limited to:

• Text
• Graphics
• Logos
• Images
• Product descriptions
• Software

is the property of Modern Office Shop or our content suppliers and is protected by international copyright and intellectual property laws.

You may not:

• Republish material from this website without permission
• Sell or rent material from this website
• Reproduce, duplicate, copy or otherwise exploit material on our website for commercial purposes
• Use our trademarks without written permission

Modern Office Shop and its affiliates will not be liable for any damages that result from:

• The use of, or inability to use, the website or services
• The cost of procurement of substitute goods and services resulting from any goods purchased through the website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the website
• Any other matter relating to the website or services

Our total maximum liability to you for all claims in connection with these terms or your use of our website and products will not exceed the amount you paid for the products in question.

These Terms and Conditions are governed by the laws of the State of Wisconsin, United States. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Milwaukee County, Wisconsin.

We encourage you to contact us directly at [email protected] to resolve any issues before pursuing formal dispute resolution.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

We will notify registered users of any material changes to these terms via email.

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Address: Modern Office Shop, 1756 Larry Street, Milwaukee, US 53213
• Response Time: Within 2 business days