At Modern Office Shop, we stand behind the quality of our premium office and home furniture. We’re committed to ensuring your complete satisfaction with every purchase. If you’re not entirely happy with your item, our straightforward returns and exchanges process is designed to make things right for our community of design professionals and home office enthusiasts.

Returns & Exchanges Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be in original, unused condition with all tags attached
  • Original packaging must be included and undamaged
  • A proof of purchase is required
Please Note: For health and safety reasons, we cannot accept returns on Office Chairs and Recliners that have been removed from their original packaging and assembled, unless they arrive defective or damaged. This policy helps us maintain the highest standards of hygiene and quality for our customers.

Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order to initiate a return or exchange. Include your order number and reason for return.
  2. Wait for Authorization: Our customer service team will respond within 2 business days with a Return Authorization Number and instructions.
  3. Package Your Item: Carefully repackage the item in its original packaging, including all parts and documentation.
  4. Ship Your Return: Send the package to our warehouse address provided in your return authorization email. We recommend using a tracked shipping service.
  5. Inspection & Processing: Once received, our team will inspect the item within 3-5 business days and process your refund or exchange.

Refund Information

Upon approval of your return:

  • Refunds are processed within 5-7 business days after we receive and inspect your returned item
  • Your original payment method will be credited (credit card, PayPal, etc.)
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective

Exchange Process

To exchange an item for a different size, color, or product:

  1. Follow the same return process outlined above
  2. Clearly indicate in your email that you request an exchange and specify the preferred replacement item
  3. Once we receive your return, we will ship the replacement item
  4. Any price differences will be charged or refunded to your original payment method

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We will arrange for a replacement or repair at no additional cost
  • In some cases, we may arrange for pickup of the damaged item

Return Request Template

Use the following template when emailing us about your return:

Subject: Return Request – Order #[Your Order Number] Dear Modern Office Shop Customer Service, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason] I would prefer: [Refund / Exchange for (specific product)] Please provide further instructions for completing this process. Thank you, [Your Full Name] [Your Phone Number]

Non-Returnable Items

The following products cannot be returned unless defective:

  • Assembled Office Chairs (due to hygiene reasons)
  • Assembled Recliners (due to hygiene reasons)
  • Custom or made-to-order furniture pieces
  • Clearance or final sale items (marked as such)

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Response Time: Within 2 business days

Modern Office Shop
1756 Larry Street, Milwaukee, US 53213